Refunds and Returns Policy 
Effective Date: October 28, 2024

At VogueLuxora, we are committed to providing a positive shopping experience. If you’re not satisfied with your purchase, please review our Refund and Returns Policy to ensure a smooth return process.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be in unused condition, with all original tags and packaging intact.
  • The return must be initiated within 30 days from the date of delivery.
  • Items that are worn, damaged, or altered cannot be returned.

2. Non-Returnable Items

Certain items are non-returnable:

  • Custom or personalized necklaces.
  • Gift cards.
  • Final sale or clearance items.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support at Contact@vogueluxora.com or call (662) 365-9398 with your order number and reason for return.
  2. Our team will provide you with return instructions, including a return authorization code.
  3. Return the item to the provided address using a trackable shipping method.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed within 7-10 business days to your original payment method.
  • If rejected, we will contact you with further details.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original product for a refund and place a new order.

6. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Contact@vogueluxora.com or call (662) 365-9398. We will arrange for a replacement or a full refund at no extra cost to you.

8. International Returns

International customers are responsible for any return shipping costs, customs duties, or taxes associated with the return. Contact us before returning any international orders for more guidance.

9. Changes to Refunds and Returns Policy

We reserve the right to make changes to our Refund and Returns Policy. Any updates will be posted here with a new effective date.